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Toromont Cat        

Currency Information

All prices shown in Canadian Dollars. Canadian Dollars will be charged for overseas customers but the credit card company will do the conversion to US prices.

Shipping Information

Within North America
Until further notice, at catmerchandise.com shipping to anywhere in Canada is free (footwear excluded).
For shipping to U.S.A. we will be using the most economical mode of transport for your merchandise. Shipping charges will be calculated on individual basis and a quote will be provided prior to order processing. If you wish to expedite your order please indicate this and we will quote and ship accordingly.

Outside of North America
Until further notice, at catmerchandise.com all International orders (outside of North America) must be paid in full (Canadian Funds), including shipping charges, before the order can be processed and must be paid using a certified cheque or money order (Credit Cards can not be accepted).
Shipping charges will be calculated on individual basis and a quote will be provided prior to order processing.

Payment Information

For customers within North American, we accept VISA, MasterCard, cheque or money order.

ATTENTION - Customers outside of North America - Please send CERTIFIED CHEQUE or MONEY ORDER only. Once your order has been received, a confirmation will be sent to you by email, to notify you of the freight amount. Please contact us if you have any questions.

Sales Tax Information

For Canadian orders, appropriate Federal and Provincial taxes will be added based on the province of destination.

PROVINCE GST/HST RATE PST RATE COMBINED RATE
Alberta 6% N/A 6%
British Columbia 6% 7% 13%
Manitoba 6% 7% 13%
New Brunswick 14% N/A 14%
Newfoundland 14% N/A 14%
Northwest Territories 6% N/A 6%
Nova Scotia 14% N/A 14%
Nunavut 6% N/A 6%
Ontario 5% 8% 13%
Prince Edward Island 6% 10% 16.6%
Quebec 6% 7.5% 13.95%
Saskatchewan 6% 5% 11%
Yukon Territory 6% N/A 6%

No sales tax will be added for orders from outside Canada.

Return Policy

Toromont Cat wants you to be completely satisfied with your purchase. If you are not happy with your purchase, you may return it within 30 days.
 
All items must be returned with the original invoice and in the condition in which you received it. Indicate on the invoice, or in an attached letter, why you are returning the item.

Please send all returns (freight prepaid) to:
 
Toromont Cat Merchandise Store
Customer Service
Attention: Returns
3131 Hwy 7 West
Concord, Ontario L4K 1B7
Canada
 
We are not responsible for any damage that may occur to the items you are returning during shipping. For your own protection, you may wish to send your return by insured courier.
 
Unless we made an error in order processing or shipping we will not refund return shipping charges. All refunds including any refunds for shipping charges will be credited to the credit card used in your purchase. We will make every effort to process your refund quickly and you will be notified of your refund by email.

Security and Privacy

At the Toromont Cat Merchandise Store we are concerned about keeping your personal information safe. Transactions on this Web site are secure. This Web site is hosted on a secure Web server maintained and monitored by INTERLIANT® INC. In addition, you can rest assured we will not share your personal information with any other party.

Legal Statement

Toromont owns and operates the catmerchandise.com Web site. Toromont, Toromont Cat and related words, domain names and logos are trademarks and the property of Toromont, used by Toromont Cat under the license from Toromont Industries Ltd.

We are also able to accept orders over the phone, fax or e-mail.

Email: catmerchandise@toromont.com
Phone:
Toll free  1-800-268-9506
Local  416-667-5500

Fax: 416-667-5740

For inquiries or orders by mail:
Toromont Cat Merchandise Store
3131 Hwy 7 West
Concord, Ontario
Canada L4K 1B7

 

 
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